Broad Lane Surgery

71 Broad Lane, Hampton, TW12 3AX

Telephone: 020 8979 5406

Sorry, we're closed

Statement of Purpose

Aims and Objectives:

The Practice provides a wide range of Primary Medical Services under both NHS and independent arrangements, all of which wherever applicable apply evidenced-based medical standards as established by the National Institute for Health and Clinical Excellence.

Patient’s Rights and Diversities are always honoured and respected at all times. The dignity and human rights of our patients are paramount. We respect the duties and responsibilities of a doctor as laid out by the GMC, as well as the principles and values of Good Medical Practice which underpin our patient and healthcare ethos.

For routine care, we will carry out regular examinations and assessments to establish the needs and wishes of individual patients. Treatment options are explained and choices respected.

If someone has an emergency and is a registered patient, we will endeavour to speak to them and give advice on the day of contact and to see them within an appropriate period following contact. Other emergency care is by arrangement and availability.

Patients are regularly consulted through individual informal discussions, newsletters, and a variety of Patient Satisfaction Surveys.

Appointments are established according to the needs of patients and the individual, with the appointments system being transparent and easy to understand.

The individuals requirement for privacy will be respected at all times and all information relating to individuals will be treated in a confidential manner.

Our Medical Objectives:

Offer skilled care to enable patients to achieve their optimum state of health and well-being.

Treat all patients with respect at all times.

Uphold the human and citizenship rights of all who receive treatment, work and visit here.

Support individual choice and personal decision-making it the right of all patients.

Respect and encourage the right of independence of all patients.

Recognise the individual uniqueness of patients, staff and visitors, and treat them with dignity and respect at all times.

Respect individuals requirement for privacy at all times and treat all information relating to individuals in a confidential manner.

Opening Times

  • Monday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Tuesday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Wednesday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Thursday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Friday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Saturday
  • Sunday
NHS A-Z Conditions
Find Local Services
Live Well