Contact the practice
Opening Times
| Monday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Tuesday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Wednesday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Thursday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Friday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Enhanced extended hours appointments are available, please contact the surgery for information.
If you need help when we are closed
GP Out Of Hours Service
The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.
Please contact the out-of-hours service by dialling 111
Physical accessibility
There are a few parking spaces in front of the surgery including one disabled parking space next to the front door. We also provide wheelchair access and toilet facilities. Parking in Broad Lane is free.
How to make a complaint
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you do have a complaint please contact our practice manager, who will try to help resolve your problem. You can obtain a patient’s guide to our local complaints procedure from reception; using it does not affect your right to complain to NHS England.
In Summary:
- Please put your complaint in writing if possible and include the date, time and names of those involved.
- We will acknowledge your complaint within three working days and agree a plan with you concerning how it will be handled and the timescale involved.
- If appropriate, you will be invited in to discuss your complaint with the practice manager and the member of staff or GP/nurse involved. You will be invited to bring a relative, friend or advocate with you to the meeting.
- We hope this will resolve the matter and enable us to either learn from our mistake or to explain our actions etc to your satisfaction.
- If you are not satisfied a conciliation meeting may be offered involving NHS England.
PALS Team Hounslow and Richmond Community Healthcare (HRCH) NHS Trust
PALS provides, patients, carers and their families, with free confidential advice, information and support including how to make complaints about health services.
To contact them telephone 0800 953 0363 or click here to read more.
PALS can:
- Help you get the information you need about NHS services
- Listen and respond to suggestions, concerns or queries
- Listen to any problems you may have in relation to your healthcare or the that of a loved one or friend
- Sort out problems quickly in an informal friendly manner
- Talk to staff, management and other organisations on your behalf.
