Broad Lane Surgery

71 Broad Lane, Hampton, TW12 3AX

Telephone: 020 8979 5406

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Appointments and opening hours

Appointments can be made over the phone or on-line via Patient Access. Click here to access.

In many cases, your health needs may be better dealt with by some of the other medical staff available at the surgery, instead of the doctors. Details of all types of medical staff are listed below. The reception will triage all calls to ensure that you are booked to see the correct practitioner. If the doctor considers that a home visit is required, this will be arranged. Please make sure you are on time for your booked appointment – if you are late you may have a long wait. Please cancel appointments if you are unable to attend. Please also click here for self referrals to other medical services, which may also be more applicable.

Phone bookings appointments

  • Phone 020 8979 5406 – please do not queue at the surgery to make an appointment we do not allow appointments to be booked at the reception desk the reason for this is we do not want to discriminate against those who are not able to get the surgery.
  • The phone lines are particularly busy between 08:30 and 10:00
  • Face to face and telephone appointments are available 

Please note that all telephone calls are recorded for training & monitoring purposes.

Booking on-line

Face to face and phone GP and Clinical Pharmacist appointments are also available via Patient Access. For more details, including how to register with this service, please click here. This can also be accessed from the main menu.

If you’re a patient at our practice you may prefer to use the NHS App to access a range of NHS services on your smartphone, tablet or through the NHS website. The NHS app is owned and run by the NHS, making it a safe and simple way to manage your healthcare.

The NHS app doesn’t replace existing services and you can still contact us in the usual ways. But, once you have verified your identity in the app, you will have access to a growing range of health services and information including the ability to:

  • order repeat prescriptions
  • access NHS 111 online
  • find NHS services (such as pharmacies and dentists)
  • view your health records
  • book appointments
  • and much more…

Opening hours

Broad Lane Surgery is open Monday to Friday from 08:30 to 18:30, with a break each day for training and admin between 13:30 and 14:30. 

Who do I need to see?

The practice employs a range of other practitioners:

General Practitioners (ie doctors or GPs)  They can treat a range of illnesses, provide health screening and give health advice.They can refer patients to a medical specialist or an allied health professional if specialised care is required.

Clinical Pharmacist – Highly qualified expert in medicines who can deal with a range of issues including prescription requests, medication reviews, and extra help to manage long term health conditions.

Senior Practice Nurse – Ensures the delivery of safe nursing care including minor illnesses, diabetes management, asthma monitoring, lung function tests, dressings and wound care, public health campaigns such as flu clinics, baby and child immunisations, travel vaccinations, cervical smear tests, family planning, sexual health, smoking cessation advice, weight management, ECGs* and Warfarin management.*

Health Care Assistant – Can assist with blood tests*, Warfarin monitoring*, new patient and health checks, B12 injections*, lung function tests, ECGs*, dressing and wound care, removal of clips and sutures, weight management, blood pressure monitoring, public health campaigns such as flu clinics.

Social Prescriber – We employ a Social Prescriber in partnership with RUILS and our neighbouring practices at Park Road and Hampton Medical Centre.They provide an opportunity to talk through any worries that might be affecting your health and wellbeing in a safe environment. The service supports you to make positive changes in your life by linking you up with groups, activities, and public services that can help.The support they refer you to could include: finding volunteering opportunities; improving emotional wellbeing including befriending schemes, peer support, or arts and leisure activities; social aspects of healthy living, which includes non-medical support to manage a long term health condition; and practical support at home to keep safe.

You can watch a short film on this about Social Prescribing: Transforming Health for London.