• New Saturday GP Appointments

    We are currently offering New Saturday GP Appointments.  Please contact the surgery or book online to make an appointment.

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  • Welcome to Broad Lane Surgery

    We are currently accepting new patients, click the button below for more information.

    More Information
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  • Repeat Prescription Requests

    You can order your repeat prescriptions online.

    More Information
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  • Online Appointments

    You can book appointments online.

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  • Home Visits

    We offer home visits for patients who are housebound or too ill to attend the surgery.

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  • Child Health Services

    We offer child health checks for the under 5's.

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  • Get Your Free Flu Vaccinations

    Book your flu vaccination appointment 


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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Welcome To The Practice

We aim to provide an efficient and friendly service to maintain and promote health. We offer a full range of General Primary Care Services, including Chronic Disease Management, Family Planning, Maternity, Child Health & Travel Immunisation.

Friends and Family Test. Click here to participate in the Friends and Family Test

How To Contact Us

71 Broad Lane,
TW12 3AX
Tel: 020 8979 5406
Fax: 020 8941 8838

Broad Lane Surgery

Practice Opening Times

Monday 08.30 - 18.30
Tuesday 07.00 - 08.00 - Extended Access GP & Phlebotomy appointment only Reception closed

08.30 - 18.30
Wednesday 07.00 - 08.00 - Extended Access GP & Phlebotomy appointment only Reception closed

08.30 - 18.30
Thursday 08.30 - 18.30
Friday 08.30 - 18.30
Saturday/Sunday/Bank Holidays CLOSED

The Surgery is Closed between 1.30pm – 2.30pm weekdays for administration and training purposes.

Out Of Hours

Richmond GP Out Of Hours Service 

The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.

Please contact the out-of-hours service by dialling 111 

The service also has access to interpreters.

Named Accountable GP

Did you know that from the 1st April 2015 the Practice is responsible for allocating and informing patients' of their named accountable GP?

Click here for more information

Patient Participation Reports

Click here for more information

Patient Transport

Booking Patient Transport Services


Click here for more information


Sharing the information from your medical records

Click here to download the leaflet on sharing information from your medical records

Useful information

Please take a moment to view this useful video called: A Doctor's Magic Pill





Dr P Bhatia (Female)
Dr Z Rashid (Female)
Dr S Adhikari  (Male)

Practice Clinics

GP - routine sessions are Monday-Friday ( see surgery times)

Practice Nurse routine sessions are Monday / Thursday / Friday 

Extended Access session: Tuesday & Wednesdays 07.00 - 08.00 Extended Access GP & Phlebotomy appts only Reception closed

Health Care Assistant sessions are available  Tuesday - Friday

Phlebotomist sessions are available Wednesday and Thursday 8.30 - 10.30am

Disabled Access

A disabled parking space is available and we provide wheelchair access and toilet facilities. Our staff are happy to assist you at any time.

Patient Access to their GP Record

GP surgeries are required to provide patients with online access to their medical records to view their medications, allergies and any adverse reactions by the 31st March 2015. We fulfilled this requirement by the end of December 2014 through an extension of our existing online appointment and repeat prescription service.

Friends and Family Test

Would you recommend us to Friends and Family?

The surgery has introduced “The Friends and Family Test” which gives you the opportunity to provide anonymous feedback on the care and treatment you receive at the surgery. This can be either specific to the doctor you have consulted or to the surgery in general. This feedback will enable us to improve our services. We would greatly appreciate you taking the time to visit the website at: www.iwantgreatcare.org or visit the hyperlink below:


Practice News
  • 19Feb 2020


    For details on symptoms and what to do please go to the Coronavirus tab on the home page left hand side.

    Read More »
  • 10May 2019

    Online Appointments

    We wish to make you aware that we have released more appointments to book online. Please ask reception for details of how to register for online booking services.

    Read More »
  • 27Mar 2019

    Thank You

    The Practice would like to say THANK YOU to all those Patients that arrived on time for their appointments

    Read More »
Health Conditions A to Z

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