• New Saturday GP Appointments

    We are currently offering New Saturday GP Appointments.  Please contact the surgery or book online to make an appointment.

    New Saturday Appointments
  • Welcome to Broad Lane Surgery

    We are currently accepting new patients, click the button below for more information.

    More Information
    Welcome to Broad Lane Surgery
  • Repeat Prescription Requests

    You can order your repeat prescriptions online.

    More Information
    Repeat Prescriptions Request
  • Online Appointments

    You can book appointments online.

    Online Booking for Appointments
  • Home Visits

    We offer home visits for patients who are housebound or too ill to attend the surgery.

    More Information
    Home Visits
  • Child Health Services

    We offer child health checks for the under 5's.

    More Information
    Child Health Services
  • Get Your Free Flu Vaccinations

    Book your flu vaccination appointment 


    Get Your Free Flu Vaccination
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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Welcome To The Practice

We aim to provide an efficient and friendly service to maintain and promote health. We offer a full range of General Primary Care Services, including Chronic Disease Management, Family Planning, Maternity, Child Health & Travel Immunisation.

How To Contact Us

71 Broad Lane,
TW12 3AX
Tel: 020 8979 5406
Fax: 020 8941 8838

Broad Lane Surgery

Practice Opening Times

 Monday 08.30 - 18.30



07.00 - 08.00  Extended Access GP & Phlebotomy appointment only Reception closed

08.30 - 18.30



07.00 - 08.00  - Extended Access GP & Phlebotomy appointment only Reception closed

08.30 - 18.30 


08.30 - 18.30

Friday 08.30 - 18.30
Saturday/Sunday/Bank Holidays CLOSED  

The Surgery is Closed between 1.30pm – 2.30pm weekdays for administration and training purposes.

Out Of Hours

Richmond GP Out Of Hours Service 

The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.

Please contact the out-of-hours service by dialling 111 

The service also has access to interpreters.

Named Accountable GP

Did you know that from the 1st April 2015 the Practice is responsible for allocating and informing patients' of their named accountable GP?

Click here for more information

Patient Participation Reports

Click here for more information

Patient Transport

Booking Patient Transport Services


click here for more information

Dear Patients 

Please remember to order your prescriptions as we are closed on the bank holidays over the upcoming Christmas break. To have your prescriptions processed before the Christmas holidays they need to be ordered by close of business on the 19th December 2019. 

Sharing the information from your medical records

Click here to download the leaflet on sharing information from your medical records (.docx)

Useful information

Please take a moment to view this useful video called: A Doctor's Magic Pill





Dr P Bhatia (Female)
Dr Z Rashid (Female)
Dr S Adhikari  (Male)


Practice Clinics

GP - routine sessions are Monday-Friday ( see surgery times)

Practice Nurse routine sessions are Monday / Thursday / Friday 

Extended Access session: Tuesday & Wednesdays 07.00 - 08.00 Extended Access GP & Phlebotomy appts only Reception closed

Health Care Assistant sessions are available  Tuesday - Friday

Phlebotomist sessions are available Wednesday and Thursday 8.30 - 10.30am

Disabled Access

A disabled parking space is available and we provide wheelchair access and toilet facilities. Our staff are happy to assist you at any time.

Patient Access to their GP Record

GP surgeries are required to provide patients with online access to their medical records to view their medications, allergies and any adverse reactions by the 31st March 2015. We fulfilled this requirement by the end of December 2014 through an extension of our existing online appointment and repeat prescription service.

Friends and Family Test

Would you recommend us to Friends and Family?

The surgery has introduced “The Friends and Family Test” which gives you the opportunity to provide anonymous feedback on the care and treatment you receive at the surgery. This can be either specific to the doctor you have consulted or to the surgery in general. This feedback will enable us to improve our services. We would greatly appreciate you taking the time to visit the website at: www.iwantgreatcare.org or visit the hyperlink below:


Practice News
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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