Due to COVID 19 all appointments are triaged by phone in the first instance, please call 020 8979 5406.
Alternatively you can use our DoctorLink service.
We aim to provide an efficient and friendly service to maintain and promote health. We offer a full range of General Primary Care Services, including Chronic Disease Management, Family Planning, Maternity, Child Health & Travel Immunisation.
How To Contact Us
71 Broad Lane,
Hampton,
Middlesex,
TW12 3AX
Tel: 020 8979 5406
Fax: 020 8941 8838
Practice Opening Times
| Monday |
08.30 - 18.30 |
| Tuesday |
07.00 - 08.00 - Suspended at present Extended Access GP & Phlebotomy appointment only Reception closed
08.30 - 18.30 |
| Wednesday |
07.00 - 08.00 - Suspended at present Extended Access GP & Phlebotomy appointment only Reception closed
08.30 - 18.30 |
| Thursday |
08.30 - 18.30 |
| Friday |
08.30 - 18.30 |
| Saturday/Sunday/Bank Holidays |
CLOSED |
The Surgery is Closed between 1.30pm – 2.30pm weekdays for administration and training purposes.
Out Of Hours
Richmond GP Out Of Hours Service
The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.
Please contact the out-of-hours service by dialling 111
The service also has access to interpreters.
BROAD LANE
Our New Computer System
On 08th September 2020, we will be moving to a new clinical computer system. The reason for this change is that our current system is old and increasingly unsuitable for the needs of the patients and practice. There will be many benefits to this change that will help us to improve the way we manage your care.
It is important that you read this, especially if you are on regular medication or use our online service.
In preparation for the changeover of computer systems, there will be some temporary changes to our services in the coming weeks, to allow for the new system installation and staff training:
No advanced booking of appointments will be available from 02nd September 2020 until our new system is ready on 09th September 2020
We will not have access to our new appointments diary until our new system is live. No other patients will be able to book ahead either, so there should be plenty of appointments available once we are up and running again.
Request prescriptions in advance - Before 01st September 2020 Our computer facilities will be significantly reduced for the week of 28th August 2020 to 09th September 2020 so we ask you to kindly ensure that all requests for prescriptions are submitted to us before then.
All same day appointments from date 01st September 2020 to date 08th September 2020 will be for Medical Emergencies only
The surgery will be open as usual and will offer same day appointments only. Due to the reduced facilities, we kindly ask you to avoid contacting the surgery during these few days, unless you have a medical emergency that you feel cannot wait. Rest assured if you do need to contact a doctor, we will be here to help.
Patient Online prescriptions requests and online appointments will cease as from Monday 24th August 2020
The current online system will be closed down on 24th August 2020 Your current login and password will no longer work with our new system.
We will endeavour to be back to normal as soon as possible, and would like to thank you for your patience and understanding with these improvements which will benefit you as well as the practice.
Frequently Asked Questions:
Question: My Annual Review is due during the period in which you have indicated that appointment availability will be reduced and only same day urgent appointments will be seen. What should I do?
Answer: We kindly ask you to attend for your review after the changeover period. Please contact the surgery after our ‘Go Live’ date on 08th September 2020 to book your appointment.
Question: What if I run out of medication during the period you have indicated as ‘emergency requests only 28th August 2020 to 09th September 2020
Answer: Please try to avoid running out of your medication by contacting us to request your prescription early. If you do run out of medication, contact your usual pharmacist who may be able to assist you, or contact the surgery, and we will help.
Question: What effect will the changeover have on the surgery and staff?
Answer: Effective from 02nd September 2020, we will have to shut down our existing clinical system to transfer all the data to the new one. During this period, we will be working manually without computer access for about a week. Once live with the new system, all staff will require training, which will mean some activities may take longer until everyone is confident using the new system.
Question: What if I feel I need to see a GP during the period you have said you can only see urgent same day appointments from 01st September 2020 to 08th September 2020
Answer: Please don’t worry. As mentioned, we are open as normal and anyone who needs treatment will be seen or telephoned as required. The receptionist will refer any calls to a GP who will then determine the best course of action for you.
We hope that we have answered the most important questions you may have raised however, if you have further questions please don’t hesitate to speak to our reception team.
Thank you for your patience and understanding with this worthwhile project which will be of benefit to both the practice and all our patients.
PRACTICE ANNOUNCEMENT
We would like to inform you that after 34 years, Dr Parvin Bhatia will be officially retiring from Broad Lane Surgery on the 31st July 2020. The staff at Broad Lane would like to wish her a happy and fulfilled retirement after her lifelong commitment and dedication to her patients and the local NHS. Dr Saikat Adhikari will be succeeding her as the Senior Partner and will remain in partnership with Dr Zehra Rashid and they will collectively be known as the Partners.
Dr. Bhatia would like to extend her gratitude to all the staff at the practice for their loyalty and hard work and to the patients for the honour and privilege of allowing her to serve.
Named Accountable GP
Did you know that from the 1st April 2015 the Practice is responsible for allocating and informing patients' of their named accountable GP?
Click here for more information
Patient Participation Reports
Click here for more information
Patient Transport
Booking Patient Transport Services
Prescriptions
Click here for more information
Sharing the information from your medical records
Click here to download the leaflet on sharing information from your medical records
Useful information
Please take a moment to view this useful video called: A Doctor's Magic Pill
www.nhs.uk
www.hrch.nhs.uk
www.patient.co.uk
Doctors
Dr Z Rashid (Female)
Dr S Adhikari (Male)
Dr Suraj Dabhi (Male)
Practice Clinics - Due to COVID 19 all appointments are triaged by phone in the first instance, please call 020 8979 5406.
GP - routine sessions are Monday-Friday ( see surgery times)
Practice Nurse routine sessions are Monday / Thursday / Friday
Extended Access session:Suspended Tuesday & Wednesdays 07.00 - 08.00 Extended Access GP & Phlebotomy appts only Reception closed
Health Care Assistant sessions are available Monday - Thursday
Phlebotomist sessions are available Wednesday and Thursday 8.30 - 10.30am
Disabled Access
A disabled parking space is available and we provide wheelchair access and toilet facilities. Our staff are happy to assist you at any time.
Patient Access to their GP Record
GP surgeries are required to provide patients with online access to their medical records to view their medications, allergies and any adverse reactions by the 31st March 2015. We fulfilled this requirement by the end of December 2014 through an extension of our existing online appointment and repeat prescription service.