Contact the practice
Opening Times
| Monday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Tuesday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Wednesday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Thursday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Friday | 8:30am to 1:30pm and 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Enhanced extended hours appointments are available, please contact the surgery for information.
If you need help when we are closed
GP Out Of Hours Service
The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.
Please contact the out-of-hours service by dialling 111
Physical accessibility
There are a few parking spaces in front of the surgery including one disabled parking space next to the front door. We also provide wheelchair access and toilet facilities. Parking in Broad Lane is free.
How to make a complaint
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you do have a complaint please contact our practice manager, who will try to help resolve your problem. You can obtain a patient’s guide to our local complaints procedure from reception; using it does not affect your right to complain to NHS England.
How to give feedback or make a complaint about NHS Services
For help making a complaint or to provide feedback, please see information at the link here:
NHS England » Feedback and complaints about NHS services
There are two ways you can complain about NHS services:
- Directly with the NHS service provider (e.g. your GP surgery), or
- Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):
- Telephone0800 026 6082
- Emailcontactus@swlondon.nhs.uk
- Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH
You cannot complain to both.
If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.
