Self Referrals
Eye Care
Primary Eyecare is a primary eye care provider which contracts with the NHS to make NHS-funded eye care services available from local eye care practices.
Urgent Eye Care
The Urgent Eyecare Service provides urgent assessment, treatment or referral for sudden onset eye problems such as flashes, floaters, vision loss or minor eye injuries. If you are registered with a local GP in an area where the service is commissioned, you can use this service. It is for people of all ages and you do not need a GP referral. Children under 16 years must be accompanied at their appointment by an adult. If you have a major eye condition that is being regularly monitored by your optometrist or hospital eye service, such as cataracts, diabetic retinopathy or glaucoma, this is not covered by this service. Click here to read more about this service.
Minor eye conditions service
If you are experiencing red eye or eyelids, dry, gritty or uncomfortable eyes, eye irritation and inflammation, a lot of discharge from the eye or watery eye, recently occurring flashes or floaters, painful eyes or ingrowing lashes, you can use this service. It is for people of all ages and you do not need a GP referral. Children under 16 years must be accompanied at their appointment by an adult. Click here to read more about this service.
How to make an appointment
Find a practice near you by entering your post code in the practice directory.
Book the appointment yourself – this is called ‘self referral’. Phone Primary Eyecare directly to make an appointment.
Pregnancy
Are you having a baby? Congratulations! Choose which local hospital that you would like to attend. You can self refer yourself via the following sites:
Chelsea and Westminster Hospital
Ashford and St Peter’s Hospital
Some pregnancy dietary advice:
Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Many are open long hours when other health care professionals are unavailable. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS. Most pharmacies now have a private consultation area specifically for confidential or sensitive discussions. Community pharmacists can help with: Find out more: https://www.southwestlondonics.org.uk/news/why-should-i-visit-my-local-pharmacy/
Community Pharmacies
Mental Health
More than just a bad day?
We all need emotional support, particularly during these difficult times. Feelings such as low mood, stress and anxiety can impact our mental health, and sometimes you just need to talk about it. Our surgery has a mental health worker and a social prescriber (click here to ‘Meet the Team’ ) There are also other services that you can access yourself which are listed below:
Bridging the Gap
This is a great resource for anyone in need of support around mental health. It’s easy to follow with all sorts of tips and contact details with helpful local and national organisations. Click here for more information.
South West London mental health crisis line
If you need mental health support in a crisis, you can call the 24/7 Mental Health Crisis Line on 0800 028 8000. The crisis line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services. Please only attend A&E if you have an emergency with your physical health. The MHSL can help and direct you to the right service for your mental health. To find out more about this, click here.
Richmond wellbeing services
NHS Richmond Wellbeing Service offers free talking therapy to help you feel better. To find out more about what they have to offer, click here.
Mind Richmond
Mind Richmond exist to make sure that anyone with a mental health problem has somewhere to turn to for support. They offer information, advice and support to young people and adults experiencing mental health issues, as well as their carers.Their work supports all communities in the borough of Richmond and surrounding areas. Whether you’re dealing with low mood or imminent crisis, they have a range of services to help you.
Call their help line on 020 3137 9590 if you need someone to talk to or email helpline@rbmind.org
Their opening hours are
Monday to Friday: 11am-8.30pm
Saturday: 2-5pm
Sunday: 2-5pm
You can also click here to find out more about them.
Child and Adolescent Mental Health Services (CAMHS)
CAMHS is the name for the NHS services that assess and treat young people with emotional, behavioural or mental health difficulties. CAMHS support covers depression, problems with food and eating, self-harm, abuse, violence, anger, bipolar disorder, schizophrenia and anxiety, among other difficulties.The usual way to get help from CAMHS is by a referral from your parents/carers, a teacher, GP, or yourself if you are old enough (depending on where you live). To find out more, click here.
Kooth
Kooth, provided by the NHS in south west London, is a free online platform providing advice and support for people aged 11 to 25 experiencing emotional or mental health problems, giving instant access to free help in a safe environment. It can be accessed using a laptop, smartphone or tablet device. Because users do not have to provide their names, support can be given to people who might not seek help through their GP. Click here to find out more.
South London and Maudsley Crisis Support
If you need urgent help, please call 0800 731 2864 (Option 1) 24 hours a day, to speak to the South London and Maudsley mental health crisis line. For information and advice, contact the Patient Advice and Liaison Service (PALS) on 0800 731 2864 (Option 2) You can also read about it by clicking here.
Sexual Health
The Wolverton and Twickenham House can advise on sexually transmitted diseases and contraception:
The Wolverton, sexual health Kingston
Twickenham House, based at the West Middlesex University Hospital
The UKs leading abortion advisory service:
British Pregnancy Advisory Service – leading abortion care service
Bereavement
Cruse Bereavement Support will support you, however long you have been grieving. Call 0808 808 1677 or click here for more information including an on-line chat box
space2grieve offers free, personal, confidential, one-to-one bereavement support to anyone living in Richmond Borough. You can call them on 0751 937 6363, click here to for more information or drop them a line to support@space2grieve.org.uk
Insomnia
Weight Management
Cancer Support
The Mulberry Centre is a cancer information and support centre with a welcoming and non-clinical environment based within the grounds of West Middlesex Hospital in Isleworth. It is a registered charity and the majority of their funding comes from charitable donations.
Their aim is to deliver a range of information and support services free of charge to anyone affected by cancer, including those with a diagnosis, their main carer, family members and those bereaved. Although most our clients come from the London Boroughs of Hounslow, Richmond and Ealing, owing to our extensive telephone and online support, we are open to all people affected by a diagnosis of cancer, regardless of postcode or hospital of diagnosis.
